Terms of sales
These Terms and Conditions, in the version applicable at the time an order is placed, governing relations between the BAYBAC company (hereinafter "BAYBAC", "We", "Supplier") holding the brand Richard Valentine, whose headquartered at 41 Avenue de la Grande Armée, 75116 Paris, France, phone +33 (0) 1 47 93 89 08, email: firstname.lastname@example.org ( "BAYBAC" "We," "the Seller") and the customer (the "Customer") and apply to transactions on the online shop France (https://www.richard-valentine.com/), the "Shop Online"). At the time he places his order, the customer can access the Terms of Sale through a link on the Online Shop or save them on their computer and / or print them. Moreover, the Customer must accept the Terms of Sale [or by checking the appropriate box before confirming his order] [either by reading reminder before validating the order]. The Terms and Conditions that apply to the Customer's order will, however, again separately sent to the Client with the confirmation of the contract, when the products will be delivered on a durable medium (ie by email with attachment PDF Format).
For more information, please visit the space "Customer Service": you will find information about orders, shipments, refunds, returns ...
If the information you are looking for is not available, you can contact Customer Service by phone or by email.
The Supplier shall make available on www.richard-valentine.com a range of products available in the online shop. The practice of its own e-commerce activity exclusively towards "end users" defined in the legal sense, as any natural person who works for purposes unrelated to any business, liberal, business, craft. If you do not meet this qualification, we ask that you refrain from entering into any commercial transaction whatsoever on the Site www.richard-valentine.com
Given the commercial policy described above, the Supplier reserves the right not to respond to commands from anyone who is not a "final consumer" or non-compliant orders to its commercial policy as defined herein.
These Conditions of Sale exclusively regulate the offer, transmission and acceptance of orders for product purchases on the site between site users and the Supplier.
However, these Conditions of Sale do not regulate the provision of services or the sale of products from various entities of the Supplier that would be present on the site through links, banners or other hypertext links. We recommend, before forwarding orders and buy products and services from entities other than the supplier, check their terms and conditions as the Supplier may in no case be responsible for the provision of services or the sale of products from third parties, or the conclusion of e-commerce transactions between users of the Site and others.
2. SALE CONTRACT`
The order includes a summary of the "Terms and Conditions" or a link to the past, information on the essential characteristics of each product ordered and the price that refers to (including applicable fees and taxes), the payment methods that you can use to buy each product and the terms and delivery of purchased products, shipping and delivery costs, conditions for the exercise of your right of withdrawal and the modalities and deadlines for return products purchased.
Customer can select items from the product range of the Seller and gather in its "Basket" by clicking the button "Add to Cart".
Before passing the order, the customer can at any time see and edit the details of his order by clicking on the button "Basket".
The order value (gross value of goods, price including VAT, excluding shipping costs and other costs that can add to the command) can not in any case exceed a maximum value of 4,000.00 euros each command can contain a maximum of 3 products per type of items (items of the same size and color).
Prior to the purchase of goods, by transmitting an order summary, you are asked to carefully read these Terms and Conditions, print a copy and retain or reproduce a copy for your personal use.
Before submitting the order form, it is also asked to detect and correct any data entry errors.
The confirmation by the Customer of his order constitutes acceptance of the Seller's offer, including the acceptance of the proposed price of selected products. Accordingly, when the customer confirms his order, he agrees to be bound by a contract of sale. The Customer hereby acknowledges that the confirmation of the order involves paying the price.
The acceptance of the order is subject to the confirmation of payment by the Client.
The contract is in French. The Vendor will retain a copy of the contract the content (ie the order and the General Conditions of Sale) and send the Customer by email, informing thereby its right of withdrawal and the different ways to exercise, no later than the time of delivery, in accordance with the requirements of data protection.
The order receipt will be filed in our database for the time strictly necessary to the processing and shipping of orders in accordance with applicable legal deadlines. You can access your order form by visiting the My order.
After submitting the order form, the Vendor will process your order. It is recalled here that any transmission of an order implies liability of products to the final consumer.
Seller agrees to fulfill orders received within the limit of available stocks.
In case the product selected by the customer is unavailable, the Seller shall inform the Customer of the cancellation of his order.
In the event that only certain products ordered are no longer available, the Seller will process the order for the products available and inform the Customer in the delivery confirmation email to the unavailability of other products. The command corresponding to the unavailable products will be canceled. Assuming that the price of products unavailable would have been paid by the Client, the Client will be refunded within a maximum of 14 (fourteen) days.
In the event that payment of the Customer is not validated by the issuer of the credit card or in case of fraudulent payment or reasonable suspicion of fraud, the command will not be accepted and will be canceled.
In the event that the Customer does not comply with these Terms and Conditions, or if he does not fulfill the payment of any of its orders, the Seller reserves the right to refuse his orders future.
By validating an order on the Site constitutes full acceptance, full and without conditions of these General Terms and Conditions of Site Use. If you disagree with all or part of any of these documents, please do not order on the Site.
After you submit an order, the supplier will send you by e-mail, your order receipt, containing a summary of information already contained in the order form (General Terms, information concerning the essential characteristics of the product, detailed indication of the price, payment methods, the existence of the right of withdrawal and the time and cost of delivery).
3. WARRANTY AND PRODUCT PRICE INDICATION
The Site, offers only products bearing the brand RICHARD VALENTINE latter being licensed.
The Supplier does not sell used products, defective or sub-standard market.
The products on sale on the Site are covered by legal guarantees in force.
The customer thus benefits from the legal guarantee of conformity governed by Articles L. 211-4 and following of the Consumer Code, as well as the guarantee against hidden defects and vices, governed by Article 1641 of the Civil Code.
To avail of the said legal guarantee of conformity, the Customer must act within a period of 2 (two) years from delivery of the product. It has an option to choose between the repair or replacement of the product, subject to costs incurred related restrictions, which include Article L. 211-9 of the Consumer Code. If repairs can not be implemented in the month following the claim, creating a major inconvenience to the Customer or are impossible, it may request full or partial refund of the product. The Supplier shall be relieved of this legal guarantee of compliance by proving that the defect appeared after the purchase. The guarantee applies regardless of any possible commercial guarantee.
The Customer is entitled to warranty against hidden defects and vices, as provided by Article 1641 of the Civil Code. It will then store the product and obtain a partial refund, or make it and get a full refund.
The essential characteristics of the products are presented on the website, respectively in detail for each product. The images and colors of products offered for sale on the site, however, could not match the actual colors under the influence of the web browser and the screen used.
All prices quoted on the Seller's website include Value Added Tax (value added tax) and may be subject to updates. Therefore, the Customer must check the final sale price before confirming the order.
If necessary, the Seller shall notify the Customer on the order form immediately before the order is placed, delivery costs and any additional charges, such as for gift wrapping. The Customer shall bear the cost of deliveries and any additional charges notified.
All products come with an identification tag attached with a zip-sealed. Thank you not to remove the label and single-use products purchased sealed.
Upon exercise of your right of withdrawal, the Supplier reserves the right to not accept the product back without their identification tag, or altered from their original or qualitative characteristics.
For the payment of product prices and costs for shipment and delivery, you can follow the procedures indicated on the order form. The amounts corresponding to your order will be charged to you shipment.
If paying by credit / debit card, all details (for example, the number of the credit / debit card or the maturity date) will be transmitted through a secure, encrypted connection, our banks or, where appropriate, our online payment provider. The Supplier does not maintain bank information of a sensitive nature, and never use them for purposes other than to process the order for which you have entrusted to us the potential to treat or returns of products ordered following the exercise your right of withdrawal.
However, we reserve the right to transmit such data to the competent authorities at their request, in accordance with the procedures in force in the framework of criminal investigations or to prevent the occurrence of fraud.
5. SHIPPING AND DELIVERY OF PRODUCTS
Unless otherwise agreed, the Customer will be informed that the products will be delivered to the address indicated. When ordering and in any event before the conclusion of the contract and upon confirmation of shipment, the Seller shall also inform the customer of the delivery period. Unless stated otherwise, the delivery time depends on the delivery method chosen by the customer at the time of purchase. Further information about delivery options, carriers and progress of delivery are available on the pages of information on deliveries.
After the goods have been delivered to the carrier, the Customer will receive an email confirming the Seller shipment of his order and a tracking link allowing it to monitor the delivery of the order. The product remains property of the Supplier until delivery.
Except in cases of force majeure or in cases where the delay is attributable to the Customer, if delivery has not been made on time when ordering, the customer shall be entitled to request the cancellation of his order, accordance with the provisions of Article L. 138-2 of the consumer Code, as follows:
Customer must formally by registered letter with acknowledgment of receipt sent to the address in paragraph §1, or by email addressed to email@example.com, require the Seller to make delivery of the order within additional reasonable. If the delivery was not completed within this period, the Customer may terminate the contract by a second letter or email, sent on the same terms. The contract will be considered resolved and the order canceled on the date of receipt by the Seller of the written informing the contract rescinded
If the customer provides proof that the expected delivery time was an essential condition of his order, he may apply immediately by registered letter with acknowledgment of receipt sent to the address in paragraph §1, or by email addressed to info @ richard-valentine.com, the resolution of the contract, resulting in the cancellation of the order, which shall take effect on the date of receipt by the Seller of its formal request.
In the above case, Seller will reimburse the customer the price of the order, the delivery costs and any additional costs within 14 (fourteen) days from receipt of the formal notification. However, if the delivery of the order is made between time, the Customer must return the products to the Seller. It will then also refund the cost of return by Seller.
6. RIGHT OF WITHDRAWAL
You have the right to terminate the contract with the supplier without penalty and without specifying the reason, within fourteen (14) days from the day of receipt of goods purchased on the Site www.richard-valentine.com. It is however not possible to change the purchased item to another.
The withdrawal period is 14 days from the day you or a third party designated by you, other than the carrier, take delivery of the products. To exercise your right of withdrawal, you must inform us (see below for contact information) of your decision to retract a clear and unequivocal statement (eg a letter sent by mail, fax or email).
To exercise your right of withdrawal, you can either use the attached model withdrawal form; or send us any written containing a clear and unequivocal statement of your desire to retract, established by yourself. To exercise your right of withdrawal within the time limit, simply send us a notification of your wish to exercise your right of withdrawal, according to the aforementioned terms, before expiry of that period, to the following address:
39 RUE PAUL BERT
To exercise your right of withdrawal by email, thank you to write: firstname.lastname@example.org
To exercise your right of withdrawal by telephone, thank you to call this number: +33 (0) 1 34 29 19 18
To exercise your right of withdrawal by returning the products, thank you to send them to the following address:
39 RUE PAUL BERT
In this case, you must restore essential products to the supplier by entrusting them to the carrier whose details are given in the Right of withdrawal section or through a carrier of your choice within a maximum of fourteen (14) days from the date in which you exercised your right of withdrawal.
The only cost to you is the direct cost of returning the purchased products.
If you decide to use the carrier indicated by the Vendor in the Return Form, the Supplier will advance to your account the cost of returning directly from the carrier. Then, for the costs of return that you pay, the Supplier will deduct from the refund due to you a lump sum equal to the shipping and delivery costs originally paid for products purchased and subject to withdrawal. In addition, upon delivery of purchased products to the carrier indicated by the Supplier on the Return Form, the supplier puts you out of any liability for loss or damage to goods during transportation.
Now if you decide to use a different carrier from that indicated by the Seller on the Return Form, you will personally make the payment the cost of return, at your expense, the products purchased. In this case, the refund due to you will be subject to any deduction. This refund will include, besides the price of the purchased products, shipping costs originally paid for the products purchased. Any liability for loss or damage to goods during return transport will remain your responsibility.
Besides meeting deadlines and conditions described in sections 7.1, 7.2 and 7.3, the return of products in case of exercising the right of withdrawal, is considered done correctly if the following conditions are fully met:
return form is properly completed and sent to the supplier;
the product must have been either carried or worn, altered or washed, or damaged;
the refund label must still be attached to the product with the zip-sealed;
Products must be returned whole and unused in their original packaging;
Products must be sent to the Seller in a single shipment. Seller reserves, indeed, the right not to accept items from the same order, returned and shipped at different times;
the returned products must be given to the carrier of your choice within fourteen (14) days of the date you exercised your right of withdrawal.
In case of non-compliance with the conditions below, the Supplier reserves the right to refuse the return of the articles in question.
In accordance with Article 8 below, the funds will be returned as soon as possible and in any event within fourteen (14) days of delivery of products to the carrier authorized by us or in the event of choice another carrier, from the receipt by the Supplier of the proof of the shipment of products, subject to the proper execution of the terms and conditions listed above. If you choose to use our accredited provider indicated in the section Right of withdrawal, the return costs at your expense will be deducted from the amount refunded as specified in section 8.2 below.
In the event that the terms and the terms for exercising the right of withdrawal specified in Article 7, have not been respected, you will not be entitled to reimbursement of amounts already paid to the supplier and any costs product return will be your responsibility. However, if you ask you can get back at your expense, the products in the state in which they were returned to the supplier. Failing such a request, the Supplier may keep the products in addition to sums already paid for their acquisition.7. TIME AND REIMBURSEMENT ARRANGEMENTS.
7. TIME AND REIMBURSEMENT ARRANGEMENTS
After the return of the products, the Supplier shall undertake the checks of compliance with the terms of withdrawal and return as specified in Article 7. If the above result in the fulfillment of those conditions, the Supplier shall act to send via e- mail confirmation of acceptance of returned products as well.
To exercise your right of withdrawal, please fill out the return form.
In case there would be no correspondence between the recipient of the products indicated in the order form and the one who made the payment of the amounts due for the purchase, and in case of exercising the right of withdrawal, reimbursement the amount as specified by the return form will be performed by Supplier in all cases, to the one who made the payment.
For purchases by credit / debit card, the date of the new credit will be the same as the flow, with the result that you will not be penalized (e) in relation to your bank interest.
The Supplier shall indicate in the Right of withdrawal section Colissimo carrier that can be used to return the products. This return will be your responsibility. Via Colissim, using the adhesive pre-printed label attached to the package containing the products, you can return the products to supplier advance directly with the carrier on your behalf, the cost of returning the products purchased, putting yourself out any obligation to direct payment to the carrier subject to a subsequent repayment to the Seller. This method also can check at any time where each package is, by putting you off any liability for loss or damage to goods during transportation.
If you decide to use, for the return of products, a different carrier Colissimo indicated by the Supplier, you will personally make the payment of costs of returning any liability for loss or damage to goods during transportation remains fully your burden on the terms and conditions provided by the exercise of the Right of Withdrawal.
The Terms and Conditions contain important information on how we process personal data of our users and on the security systems adopted.
9. APPLICABLE LAW
Subject to the provisions of the Public Order French law, the "Terms and Conditions" and the contract of sale are governed by French law and in particular by Act No. 2004-575 of 21 June 2004 on confidence in the Digital economy aspects on electronic commerce.
In cases of dispute, the customer can use for free to a conventional procedure of mediation or other alternative methods of dispute resolution. About the mediation process, the Client can submit his complaint to the Ombudsman of the designated use for disputes concerning distance selling of goods between professionals and consumers, indicated on the dedicated website of the Ministry of Economy and Finance, accessible at: http://www.economie.gouv.fr/mediation-conso/.
The Ombudsman can only be entered by the customer:
If no satisfactory answer was given to the written complaint it has previously sent to Customer Service;
Within one year after the written complaint submitted to Customer Service;
If the dispute has not been submitted to a court.
The Client may also resolve the dispute through Resolution platform for online dispute set up by the European Commission at the following address: http://ec.europa.eu/odr.
The applicable statutory provisions governing the jurisdiction of the Courts.
10. CHANGES AND UPDATING
The General Conditions of Sale are regularly amended and in particular consider possible legislative changes. The new Terms and Conditions will apply to the date of publication on the Site www.richard-valentine.com